Return eligibility

Items must be unworn, unwashed, unaltered, and returned with the original tags in resalable condition. Please contact us before sending a return so we can provide instructions and confirm eligibility.

30-Day Fit Guarantee

All New Found Thread pants and shorts include one prepaid size exchange per order for the same product, subject to availability. Contact hello@newfoundthread.com within 30 days of delivery. We will provide a prepaid return label and ship the replacement size at no additional shipping charge.

Returns for a refund

For ordinary returns requested for a refund, the customer is responsible for return shipping. Original shipping charges, if any, are non-refundable. We recommend using a trackable shipping method.

Incorrect or defective items

If you receive an incorrect or defective item, contact us promptly at hello@newfoundthread.com. New Found Thread will cover the return and replacement shipping costs.

Non-returnable items

• Gift cards
• Items clearly marked as final sale at the time of purchase
• Items that have been worn, washed, altered, damaged after delivery, or returned without their original tags

Refunds

We will inspect your return and notify you when it has been approved. Approved refunds are issued to the original payment method. Your bank or card issuer may require additional processing time before the credit appears.

Cancellations

Orders may be canceled until fulfillment begins. Once an order has been fulfilled, it must follow the return process above.

Return address

After receiving return instructions, send approved returns to:

NEW FOUND THREAD RETURNS
1073 Davis Circle, Unit R
Atlanta, GA 30318

Returns sent without prior authorization may experience processing delays.